Scope of Services

I offer both clinical and non-clinical services:

Psychotherapy is offered in person and Telehealth to individuals, couples, & families located in California under my associate licensure, with supervision by Katelyn Smedley, MS, LMFT #99805. These services are provided through The Catholic Therapy Center. I hold dual registration as an Associate Professional Clinical Counselor, #18799, & Associate Marriage & Family Therapist, #153353 in California. A formal therapeutic relationship is established only after an clinical intake session, signed informed consent, and mutual agreement to engage in therapy services.

Consultation, Coaching, Workshops, and Groups are non-clinical offerings for those seeking embodied, relational, and faith-informed support outside of psychotherapy. Non-clinical services are private pay only and are generally non-reimbursable by insurance. I do not provide superbills, diagnostic codes, or insurance documentation for these services. These services are available globally to individuals located outside California and do not constitute a therapeutic relationship nor clinical treatment of a mental health diagnosis.

Confidentiality & Privacy

While I respect and maintain the privacy of all my clients and participants, only psychotherapy services are governed by HIPAA and clinical confidentiality laws. Coaching sessions and other non-clinical services are not protected by HIPAA, but will still be held in appropriate ethical confidentiality.

While I take precautions to protect any personal information shared via this Website, electronic communication is not 100% secure.

Please refrain from sharing confidential information through contact forms or email. If you are in crisis, please call 911 or go to the nearest emergency room.

Insurance

While I am not contracted with any insurance companies, I will provide you with a billing statement (Superbill) upon request that you can submit to your insurance company. Superbills are only applicable for clinical services. Psychotherapy may be covered in full or in part by your health insurance or employee benefit plan. Please check your coverage carefully.

Solidarity Fee Structure

I use a solidarity-based fee structure rather than a single flat rate in order to balance accessibility with sustainability. This approach invites clients to select a fee tier that reflects their current financial capacity while supporting the continuation of this work for others.

Choosing a lower or higher tier is based on personal discernment and does not require justification or documentation. Selecting a higher tier helps sustain reduced-fee options and supports the long-term availability of services.

Fees are discussed or outlined in advance and are agreed upon prior to the start of services. By scheduling or enrolling, you agree to the selected fee and the associated billing terms.

Billing

Fees are charged per service and are due at the time services are rendered, unless otherwise specified in writing.

Payment may be completed via a secure invoice payment link or automatic recurring payments, depending on the service. For automatic payments, charges are typically processed on the day of service or, when applicable, within one business day following the session.

Group-based services are generally billed monthly in advance, at the beginning of each month, in order to support consistency, commitment, and continuity of care.

If payment is not received as agreed, services may be paused or discontinued until the account is brought current.

Cancellation & Rescheduling Policy

Each session time is reserved exclusively for you. If you need to cancel or reschedule, I ask that you do so with at least 24 hours’ notice to avoid a late cancellation fee.

• Cancellations or reschedules made less than 24 hours in advance will be charged the full session fee (exceptions made for emergencies or serious illness).

• No-shows will also be charged the full session fee.

• Insurance does not reimburse for missed or late-cancelled therapy sessions.

This policy is in place not only to respect our time together, but also to allow me the opportunity to offer the spot to others who may be waiting for care.

You’re welcome to cancel or reschedule by email, phone, or through the client portal (for therapy clients).

Limitation of Liability

By using this website, you agree that I am not responsible for any direct, indirect, incidental, or consequential damages arising from your use of this Website or services.

Governing Law

These Terms & Conditions are governed by the laws of the State of California. Any disputes shall be resolved in a California court.

For any questions about these terms, please contact letsconnect@healingwithkolbe.com.